Last updated: April 4, 2026
These Terms of Service ("Terms") govern your access to and use of the products, software, services, and websites (collectively, the "Services") provided by CenterYou ("Company," "we," "us," or "our"). By signing a service agreement, accessing the Services, or clicking "I agree," you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" will refer to that entity.
We reserve the right to refuse service to anyone for any reason at any time.
CenterYou provides AI-powered automation products and services to small and medium enterprises ("SMEs"). Our Services may include, but are not limited to:
The specific Services provided to you will be defined in your individual Service Agreement or Proposal. CenterYou reserves the right to modify, update, or discontinue any Service (or any part thereof) at any time with reasonable notice.
Services are provided on an "as-available" basis. While we strive for continuous availability, no guarantee of uninterrupted access is made unless expressly stated in a separate Service Level Agreement (SLA).
To access certain Services, you may be required to create an account. You agree to:
You are solely responsible for any activity that occurs under your account, whether or not you have authorised that activity. CenterYou will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.
Fees for the Services are set forth in your Service Agreement or Proposal. Unless otherwise agreed in writing, the following payment structure applies:
If any payment is not received within fifteen (15) days of the due date, CenterYou reserves the right to:
All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes, except for taxes based on CenterYou's net income. If CenterYou is required to collect or pay taxes on your behalf, those amounts will be invoiced to you.
Setup fees are non-refundable once development work has commenced. Monthly fees are non-refundable for the current billing period. If CenterYou fails to deliver a Service as described in the Service Agreement, the Client may request a partial refund of the setup fee proportional to the undelivered scope. Any refund is at CenterYou's sole discretion.
CenterYou reserves the right to change pricing for the Services with at least thirty (30) days' written notice. Price changes will take effect at the start of the next billing cycle following the notice period. If you do not agree to the new pricing, you may terminate the Service in accordance with Section 16.
CenterYou retains all rights, title, and interest in and to the Services, including all software, algorithms, AI models, frameworks, code libraries, templates, methodologies, processes, and documentation created by CenterYou (collectively, "CenterYou IP"). Nothing in these Terms transfers ownership of CenterYou IP to you.
Subject to these Terms and payment of all applicable fees, CenterYou grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your Service Agreement.
You retain all rights, title, and interest in and to your pre-existing intellectual property, including your brand assets, logos, trademarks, proprietary content, and Client Data. You grant CenterYou a limited, non-exclusive license to use your brand assets solely for the purpose of delivering the Services (for example, branding a chatbot widget with your logo).
Content generated by the AI components of the Services (AI Output) is provided to you for your use. However, CenterYou makes no representation or warranty that AI Output is original, non-infringing, or eligible for intellectual property protection under any jurisdiction. You are solely responsible for reviewing, editing, and verifying all AI Output before publication or distribution.
If you provide suggestions, ideas, enhancement requests, or other feedback regarding the Services ("Feedback"), you grant CenterYou a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate that Feedback into the Services or other products without any obligation to you.
All Client Data belongs entirely to you. CenterYou does not claim ownership of your data. We process Client Data solely for the purpose of delivering the Services and will not sell, share, or distribute your data to third parties except as required to operate the Services (for example, passing data to cloud hosting providers or AI API providers) or as required by law.
By using the Services, you acknowledge and consent to the processing of Client Data by CenterYou and its sub-processors (including AI API providers) for the purpose of delivering the Services. CenterYou will maintain a list of sub-processors upon request.
CenterYou implements commercially reasonable security measures to protect Client Data, including:
However, no method of electronic transmission or storage is 100% secure. CenterYou cannot guarantee absolute security of your data and shall not be liable for any unauthorized access resulting from circumstances beyond our reasonable control.
To the extent that CenterYou processes personal data on your behalf, CenterYou agrees to act as a data processor (or equivalent role under applicable data protection laws). If required by applicable law (including but not limited to GDPR, CCPA, DPDPA, or any other data protection regulation), the parties will enter into a separate Data Processing Agreement.
You are responsible for ensuring that you have obtained all necessary consents, authorizations, and legal bases to provide personal data to CenterYou for processing through the Services.
In the event of a confirmed data breach affecting Client Data, CenterYou will notify you without undue delay (and in any event within 72 hours of becoming aware of the breach) and will cooperate with you in investigating and mitigating the breach.
AI Output (including but not limited to chatbot responses, content drafts, meeting summaries, action item extractions, analytics insights, and document processing results) is generated by artificial intelligence and may contain errors, inaccuracies, omissions, or hallucinations. CenterYou does not guarantee the accuracy, completeness, reliability, or fitness for any particular purpose of any AI Output.
You are solely responsible for reviewing, verifying, editing, and approving all AI Output before relying on it, publishing it, distributing it to third parties, or taking action based on it. AI Output should be treated as a draft or suggestion, not as final, verified, or authoritative content.
AI Output does not constitute and should not be interpreted as legal advice, financial advice, tax advice, medical advice, investment advice, or any other form of professional advice. You should always consult qualified professionals for matters requiring professional judgment.
The AI models and APIs used in the Services may be updated, changed, or replaced over time by their respective providers (including but not limited to OpenAI, Anthropic, Google, and other AI providers). Such changes may affect the quality, style, or behavior of AI Output. CenterYou will use commercially reasonable efforts to maintain or improve Service quality following any AI model changes but cannot guarantee identical output characteristics over time.
CenterYou does not use Client Data to train general-purpose AI models. Client Data may be processed through third-party AI APIs (such as OpenAI or Anthropic) to generate AI Output. Those providers' data handling policies apply to data processed through their APIs. CenterYou will select AI providers that commit to not using API input data for model training.
You are solely responsible for all content published, distributed, or communicated through the Services, including AI-generated content. CenterYou is not responsible for any claims, damages, or liabilities arising from the use or publication of AI Output, including but not limited to claims of defamation, copyright infringement, privacy violation, or regulatory non-compliance.
You agree not to use the Services to:
CenterYou reserves the right to investigate and take appropriate action (including suspension or termination of access) against anyone who, in CenterYou's sole discretion, violates this Section.
Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to any third party without the prior written consent of the disclosing party, except:
"Confidential Information" includes, but is not limited to, business plans, financial information, client lists, technical specifications, pricing, Service Agreements, and any other information marked as confidential or that a reasonable person would understand to be confidential.
Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the confidential information; or (d) is rightfully received from a third party without restriction.
Confidentiality obligations survive for a period of three (3) years after termination of the Service Agreement, or indefinitely for trade secrets.
CenterYou will use commercially reasonable efforts to maintain availability of the Services. However, the Services may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control. We will endeavor to provide advance notice of planned downtime when possible.
The Monthly Fee includes technical support with response within twenty-four (24) hours for issues reported via email. Support hours and response times may be further defined in your Service Agreement. Emergency support for critical system failures will be prioritized on a best-effort basis.
Unless a separate SLA has been agreed upon in writing, no specific uptime guarantee, response time commitment, or performance benchmark is promised. Enterprise clients may negotiate custom SLAs as part of their Service Agreement.
The Services may integrate with or rely upon third-party services, including but not limited to:
CenterYou is not responsible for the availability, reliability, security, or performance of third-party services. Your use of third-party services is subject to those providers' own terms of service and privacy policies. Changes made by third-party providers (including API deprecations, pricing changes, or policy changes) may affect the functionality of the Services, and CenterYou shall not be liable for any such changes.
CenterYou will use commercially reasonable efforts to adapt to third-party changes and notify you of any material impact on your Services.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, CENTERYOU DOES NOT WARRANT THAT:
YOU ACKNOWLEDGE THAT AI-POWERED SERVICES ARE INHERENTLY PROBABILISTIC AND MAY PRODUCE DIFFERENT RESULTS FOR THE SAME INPUT. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF AND RELIANCE ON THE SERVICES AND AI OUTPUT.
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions will apply to the maximum extent permitted by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CENTERYOU, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY:
ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF CENTERYOU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CENTERYOU'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO CENTERYOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, CenterYou's liability shall be limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless CenterYou, its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
CenterYou will promptly notify you of any such claim and will cooperate with you in the defense of such claim. CenterYou reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you.
You may terminate the Services at any time with thirty (30) days' written notice to CenterYou. Monthly fees will continue through the end of the notice period. If you are on an annual plan, termination before the end of the annual term will forfeit any remaining prepaid fees unless otherwise specified in your Service Agreement.
CenterYou may terminate or suspend your access to the Services immediately, without prior notice, if:
CenterYou may also terminate the Services for convenience with sixty (60) days' written notice.
Upon termination: (a) your license to use the Services is immediately revoked; (b) you must cease all use of the Services; (c) any outstanding fees become immediately due and payable; (d) Sections 6, 7, 10, 13, 14, 15, 17, 18, 19, and 24-27 shall survive termination.
Upon termination or expiration of the Service Agreement:
Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation for a period of at least thirty (30) days after written notice of the dispute.
If the dispute cannot be resolved through negotiation, either party may submit the dispute to binding arbitration. The arbitration shall be conducted by a single arbitrator under the rules of a reputable arbitration institution mutually agreed upon by the parties (or, if the parties cannot agree, under the rules of the International Chamber of Commerce). The seat of arbitration shall be determined in accordance with Section 19.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, the entirety of this arbitration provision shall be null and void.
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or breach of confidentiality obligations.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
For any matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
Notwithstanding the foregoing, CenterYou may seek enforcement of any judgment in any court of competent jurisdiction worldwide.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond the party's reasonable control, including but not limited to:
The affected party will provide prompt notice of the force majeure event and use commercially reasonable efforts to mitigate its impact. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected Services without liability.
You agree to comply with all applicable export and import control laws and regulations, including the U.S. Export Administration Regulations, trade sanctions programs administered by the U.S. Office of Foreign Assets Control (OFAC), and equivalent regulations in other jurisdictions. You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, and that you are not on any U.S. government restricted parties list.
If you use the Services to send communications to your clients, customers, or end users (including email, SMS, WhatsApp messages, or other channels), you are solely responsible for:
CenterYou shall not be liable for any penalties, fines, or damages resulting from your failure to comply with anti-spam laws.
CenterYou reserves the right to modify these Terms at any time. We will provide at least thirty (30) days' notice of material changes by posting the updated Terms on our website and/or sending a notification to the email address associated with your account.
Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and may terminate your Service Agreement in accordance with Section 16.
The "Last updated" date at the top of these Terms indicates when these Terms were last revised.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
The failure of CenterYou to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by an authorized representative of CenterYou.
You may not assign or transfer these Terms, or any rights or obligations under these Terms, without the prior written consent of CenterYou. CenterYou may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
These Terms, together with any Service Agreement, Proposal, Data Processing Agreement, and Privacy Policy, constitute the entire agreement between you and CenterYou regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.
In the event of a conflict between these Terms and a Service Agreement, the Service Agreement shall take precedence with respect to the specific Services covered by that agreement.
If you have any questions about these Terms, please contact us at:
CenterYou
Email: Support@CenterYou.com
Website: CenterYou.com